Employment Opportunities at MAM

Job Title:
Computer Literacy Specialist

Department:

Employment Services

Reports to:

Director of Employment Services

Employment Status:

Full-time, non-exempt

Location:

1625 Blalock

Job
Summary

The Computer Literacy Specialist will assist job seekers gain employment by providing one on one computer coaching, assisting with online job applications and by offering computer classes to increase skills, advance careers and earn livable wage.

Responsibilities:

Responsibilities:

  • Teaches basic computer and digital literacy in person and on online platforms.

  • Actively follows up with clients to track and report their progress. Assists clients to submit online job applications quickly and efficiently

  • Trains and supervises a staff of 6-8 Computer Lab Volunteers (CLVs) who deliver basic computer literacy training offers support and guidance to CLVs to make their experience fulfilling and beneficial to clients. Communicates directly with CLVs to ensure their awareness of program goals, events, activities, and news.

  • Works without intensive supervision, exercises autonomy in daily work content and uses considerable discretion in making day-to-day decisions on the allocation of volunteer resources and on handling challenging client situations, including the enforcement of decorum in the computer lab.

  • Recommends curriculum enhancements and ideally takes primary responsibility for developing basic computer literacy curriculum as well as more advanced computer skills training including digital literacy.

  • Identifies third party computer literacy training programs that can be accessed by MAM clients at no cost.

Duties:

  • Maintains a weekly work schedule of CLVs

  • Supervises the computer lab and enforces the rules of the computer lab

  • Maintains office hours for all Employment Service clients; works with clients to understand their obstacles to computer literacy and helps them to overcome them; is very hands-on in providing assistance to clients when CLVs are unavailable.

  • Provides regular follow ups.

  • Ensures that computer lab equipment is being cared for properly by users. Data entry of all computer training and computer lab usage efforts Attends meetings, staff events and other MAM functions

  • Other duties as assigned

Qualifications:
  • High school diploma or equivalent required; degree in computer sciences field preferred

  • Three years general office environment experience Commitment to the MAM mission

  • Demonstrated ability to work with persons from all walks of life and treat them with dignity and respect.

  • Must have the ability to effectively provide instruction to clients in person and on online platforms. Must have the ability to multitask

  • Must have strong interpersonal skills

  • Must have knowledge on how to operate and maintain printers, projectors, scanners, speakers, and other equipment used in the computer lab.

  • Must have excellent communication and troubleshooting skills.

  • Mastery of basic computer literacy subjects (internet, email, online job searches and application, MS Word, MS Office).

  • Must have a general knowledge of Houston job market and online application process. Must be tech savvy and willing to learn new technology on ongoing basis

  • Ability to command the respect of volunteers, and to involve, motivate and recognize them in program activities.

  • Associates degree or higher in a computer-oriented program, OR a high school diploma plus five years of experience in a computer-intensive position.

  • English fluency (read, write, speak and understand) 

  • Spanish proficiency (speak and understand

Work Location & Environment:

Location:

1625 Blalock

Physical Demands:

  • Regularly required to talk and hear

  • Regularly is required to stand, walk, sit, use keyboard, handle or feel objects, tools, or controls; and reach with hands and arms

  • Required to have the ability to lift and/or move up to 25 pounds Required to remain at their work station for prolonged periods of time

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Conditions/Work Environment:

Primary work location is a climate-controlled indoor office environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


This position will be required to work 100% at the MAM office due to being assigned to the computer lab. The employee must be accessible to those utilizing the lab.

To Apply:

Please apply online and attach/include:

  • Your cover letter detailing what it is about MAM that makes you want to serve our clients.

  • Your resume and note your relevant education, skills, and experience as they relate to this position.

  • Salary requirements for this position.

If your application is selected for interview, you will be contacted by a MAM staff member.

You can upload your resume and cover letter (if requested) when prompted during the application process.

Main Office (Spring Branch): 1625 Blalock Road, Houston, TX 77080  |  (713) 468-4516

West Houston Office: 2424 Wilcrest Road #120, Houston, TX 77042  |  (713) 266-8777

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© 2020 by Memorial Assistance Ministries.

MAM is a 501 (c)(3) non-profit organization.