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Family Assistance Volunteers help families in crisis navigate their troubles and reach a happy solution. Many times, individuals will feel hopeless and trapped by their circumstances. These feelings fade when kindhearted volunteer interviewers help them tackle the issues, turning their crisis into a manageable problem.


Staff and volunteers work with clients on a one-on-one basis to assess a client’s need, the amount of assistance required, MAM’s capacity to address these issues, and if referrals to other programs are necessary for the client’s well-being. The Client Interviewers will explain how MAM’s assistance programs work, answer clients’ questions, and determine eligibility for programs. All clients are recorded into the MAM database.

Volunteer positions include:

  • Receptionist

  • Client interviewer

  • Phone volunteer

  • Data entry

Skills or experience required:

  • Compassion for working families and a desire to help clients find solutions to their problems.

  • Basic computer and customer service skills.

  • Social work experience welcomed, but not required.

  • Bilingual English - Spanish is helpful.

Want to learn more?

Fill out our Volunteer Interest Form and a volunteer coordinator will contact you to discuss your options!


Or contact our Office of Volunteer Engagement Services at 713-266-3847 or [email protected]

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